FAQ

Free UK delivery on orders over £50

I will try to state my policies as clearly as possible but if you have any questions or doubts, please don't hesitate to contact me @  theyorkshireprint@hotmail.com

 



  SHIPPING METHOD / COSTS
I ship with tracked shipment and I will send you a confirmation message.

UK delivery is made with Royal Mail First Class and should arrive, approximately, 1-3 days additional to dispatch.
Under £25 - £2.00 / Over £25.00 - £3.50 / FREE DELIVERY over £50.00

International deliveries: Approximately 7 days for Europe and 15 days for Worldwide.

(Europe)
Under £25.00 - £3.00 / Over £25.00 - £5.00 / Over £50.00 - £5.00 + FREE TRACKING

(Worldwide)
Under £25.00 - £4.00 / Over £25.00 - £6.00 / Over £50.00 - £6.00 + FREE TRACKING

(Please be aware that I cannot be held responsible for any additional charges (tax) that may be imposed.)

 

HAND PAINTED PET PORTRAITS -   PROCESSING TIMES
Orders are shipped within 1-5 weekdays

custom orders take a little longer about 7-10 weekdays

  

  SHIPPING ADDRESS
Please, be sure your address is correct, Customers will assume financial responsibility in case of buyer error, for example incorrect address. I will ship wherever you are.
 

 

 
 
EASY RETURNS& EXCHANGES

Please email me if you are not satisfied with your purchase so I can resolve the problem.
Returns are always possible*. If your item is not exactly what you expected you can return it provided you return it within 14 days of receipt. Please note that there are limitations on the time that I can reasonably accept returns, Return both ways shipping fees are done by buyer( return must be with register mail, it help track the package and for the reference) . I don't accept the return package without tracking number . 
Please contact me as soon as possible before you return the item or leaving feedback.
I value the happiness of my customers! Message me for any questions.

In case the item has been damaged during the transport please send me asap a picture of it and the damaged packaging. 
In case of exchange buyers are responsible for shipping costs.

*For customized items, all sales are final. No returns. I'm sorry.

 

 
 
 
PRIVACY POLICY

- My cushions are for decorative purposes only, they are not toys so are not recommended for young children to play with.

- Care: cushions and pillows can be handwashed with cold water (no washing machine).

-Due to the handmade nature each piece is unique, hand painted by me and may vary slightly in detail from what you see in the picture. Color may vary from screen to screen.

Please read my shop policies before making your purchase 

Your feedback is essential to me. Please take a few minutes to write them down :)

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